Phone Flow Editor
Design shift-based call routing and inbound response flows
AI FOR IT SUPPORT OPERATIONS
Move from reactive support to resolving issues before customers notice.
AI connects cloud infrastructure, servers, source code, and issue data—bringing first-line investigation, permissioned fixes, proactive detection, and verification into one support flow.
Shorten investigation time
Minimize exposure to sensitive data
Resolve issues proactively
FROM QUESTION TO RESOLUTION
From inquiry to investigation—and resolution
Start with the customer question, then correlate runtime health, logs, source code, and issue data. Go beyond answers with root-cause analysis, proposed fixes, and permissioned changes and verification when appropriate.
Support software built by other vendors
When source code and operational context are available, AI can help understand specifications, investigate inquiries, and assess changes—even when another vendor built the system.
1
Understand
Identify the affected system and symptoms
2
Inspect
Review cloud, server, and monitoring context
3
Correlate
Narrow the cause using source and issue data
4
Resolve
Answer, propose, fix within permission, and verify
KNOWLEDGE WITHOUT EXPOSURE
Deliver the answer without spreading sensitive data
Designed for zero-trust environments
Support staff can receive the answer and execution result without directly viewing the sensitive information itself.
- Control connection and reference scope
- Separate permissions by project
- Record relevant actions in audit logs
SECURE CONTEXT
PROACTIVE SUPPORT
Resolve issues before customers notice
Combine scheduled tasks, monitoring alerts, and E2E tests to continuously look for early warning signs, then turn investigation, response, and retesting into an operational workflow.
Check signals regularly
Detect anomalies
Investigate and respond
Verify with E2E
Schedule tasks and E2E tests for both development and production operations workflows.
DESIGN YOUR OPERATIONS
Design round-the-clock operations visually
Make complex operational rules visible with purpose-built editors. Build communication, investigation, and test flows around shifts and alert conditions.
Alert Workflow Editor
Connect alarms to notifications, calls, and AI investigation
E2E Editor
Compose browser actions and expected results for continuous checks
OPEN AI & TOOL ECOSYSTEM
Avoid lock-in to one AI or issue tracker
Choose an execution method for each project and incident. A fallback configuration can switch to another AI when one is unavailable.
AI fallback
Claude Code
Codex
Supports fallback between providers, with more AI options planned.
Issue tracker integrations
BacklogPlane
Connect inquiries to issues and share findings and status. More integrations are planned.
Move from reactive support to proactive operations
Tell us about your support organization, network, monitoring, and issue management environment, and we will propose an implementation approach.
Discuss your deployment