AI-POWERED SUPPORT OPERATIONS

Move support from answers to investigation, fixes, and verification

AI Support Agent goes beyond conversation. It connects cloud health, source code, issues, and knowledge, performs approved work, verifies outcomes, and shares the result.

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Project-scoped accessAudit trailMultiple AI runtimes
AI chat investigating a request and running tools

ONE CONTINUOUS OPERATION

One continuous path from request to resolution

Keep the service desk and technical investigation connected so every responder can move work forward consistently.

  1. 01

    Engage

    AI chat, Slack, and calls

  2. 02

    Investigate

    Knowledge, code, and service health

  3. 03

    Act

    AI tasks and workflows

  4. 04

    Verify

    E2E, logs, and dashboards

USE CASES

Transform three moments in operations

Support everyday questions, urgent incidents, and proactive checks on one platform.

IT support

Investigate context, compare code and service health, then answer or fix.

Incident response

Connect alarms to AI investigation, calls, Slack, issues, and recovery checks.

Proactive assurance

Run tasks and E2E tests on schedule to catch signals before customers do.

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PLATFORM

Unify support operations across four areas

Connect engagement, investigation, automation, and assurance within the same project instead of assembling isolated tools.

CONNECTED OPERATION

See the complete support operation at a glance

From requests and monitoring events, AI investigates, acts, verifies outcomes, and shares the result with teams and connected systems.

01

Engage

Receive requests and connect each conversation to the right context and responder.

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AI ChatConnect conversations to documents, source code, cloud health, and issue data.Slack IntegrationAnswer mentions, request approvals, execute tasks, and share results with the team.Phone Flow & EditorBuild inbound, outbound, response, and escalation branches visually.
02

Investigate & act

Research within approved environments and move work through fixes and verification.

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TasksDefine, run, review, and reuse operational and development tasks.Agent ConsoleMonitor browser actions, commands, logs, progress, and results in one console.
03

Automate & connect

Reproduce operational procedures from schedules and external events.

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Scheduled RunsSchedule tasks and E2E tests for consistent development and production operations.WebhooksStart agents from external systems and return results to the caller or another destination.
04

Assure & operate

Connect incident response with continuous verification and service visibility.

Conceptual illustration of Assure & operate
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Alarm Workflow & EditorConnect detection, AI investigation, notification, calls, and recovery checks.E2E TestingCompose steps and expectations, run browsers, and review screenshots and results.Project Dashboard & WidgetsCombine alerts, tasks, tests, and service health in configurable dashboards.
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SECURE BY DESIGN

Give AI the work it needs, without spreading sensitive data

Define project-level scope, execution permissions, and audit trails for zero-trust and private-network environments.

Zero-trust environmentsSensitive-data controlsPermissions and audit logsDev, staging, and production separation

Start with the support operation you already have

We help define the first workflow, integrations, permissions, and success criteria.

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