Understand the operational challenge this feature solves and how it fits into your workflow.
PRODUCT EXPERIENCE
Product experience
A generalized product view without customer or credential data.
This image is an illustrative representation of the feature. The actual interface may differ.
CAPABILITIES
Key capabilities
Representative capabilities organized around day-to-day operations.
01
Configure the feature for each project and team.
02
Run it with controlled permissions and clear outcomes.
03
Review execution status, history, and results.
HOW IT WORKS
How it works
The core path from configuration to outcome takes four steps.
01
Configure
02
Connect
03
Run
04
Review
DEPLOYMENT
Deployment and integrations
Review outcomes, connected capabilities, and decisions to make before deployment.
Outcomes to review
Execution status and history
Results and errors
Configuration and scope
Connected features
AI Support Agent workflows
Project tools
Notifications and dashboards
Before deployment
Target users and scope
Permissions and credentials
Failure handling and notifications
How to get started
1Sign in to your AI Support Agent account.
2A tenant administrator selects Connect with Slack in the admin console and approves OAuth access.
3Map the Slack channels you want to use to the appropriate projects.
4Invite AI Support Agent to a mapped channel and mention it to get started.
Primary permissions
We request the following bot permissions and use them within an administrator-connected workspace to generate answers, preserve context, and map conversations to projects.
Receive mentions and send messages in threads
Read conversation history in public channels, private channels, and direct messages the bot belongs to
Read files attached to questions
Read channel information for project mapping
Important information about AI
AI-generated responses may be inaccurate. Always verify important information and its sources before making a decision or taking action.
We do not use Slack data to train AI models. Data is processed only as needed to generate responses and provide the contracted service.
Do not use an AI response alone to automatically make legal, medical, employment, or other consequential decisions.
Data and support
Review how information is handled, how to request deletion, and how to contact support.
